Privacy Policy

1. Introduction

EnergyAPI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our European energy pricing services through industrial protocols like Modbus TCP/RTU, OPC-UA, and REST APIs.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, and company information during registration
• Billing and payment information for subscription services
• Phone number and address for account verification and support
• API usage data and device connection information

2.2 Technical Information

We automatically collect certain technical information:

• IP addresses and connection details
• Device information (MAC addresses, IP addresses of connected PLCs)
• API request logs and usage statistics
• Browser type and version information

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our energy pricing services
• Process payments and manage subscriptions
• Monitor service usage and performance
• Provide customer support and technical assistance
• Send important service updates and notifications
• Comply with legal obligations and prevent fraud
• Improve our services and develop new features

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• With trusted service providers who assist in operating our business (under strict confidentiality agreements)
• In connection with a business transfer or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication mechanisms
• Secure API key management
• Monitoring for suspicious activities

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account information is retained while your account is active and for 7 years after account closure
• Usage logs are retained for 2 years for billing and support purposes
• Payment information is retained according to PCI DSS requirements

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at privacy@energyapi.eu

8. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and analyze usage patterns. We use:

• Essential cookies for website functionality
• Analytics cookies to understand user behavior
• Preference cookies to remember your settings

You can control cookie preferences through your browser settings.

9. International Data Transfers

As a European-based service, your data is primarily stored within the EU. However, some processing may occur in other jurisdictions with adequate data protection standards. We ensure appropriate safeguards are in place for any international transfers.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: